If you are experiencing problems logging into the WebCV system and are using Internet Explorer as your browser, then this probably has to do with your version of Internet Explorer. If it’s a newer version (IE 10 and 11), then you have to turn on Internet Explorer’s compatibility view.
In Internet Explorer 11:
1. Navigate to the “Tools” menu (you may need to press the “Alt” key to make it appear).
2. Click “Compatibility View Settings.”
3. In the Compatibility View Settings menu, type www.torontocv.ca into the box labeled "Add this website:" and click "Add." You should see the URL appear in the "Websites you've added to Compatibility View" list.
4. Click “Close” to close the settings window and try to log in again.
In Internet Explorer 10, look in your browser's address bar (to the right of the URL) for an icon that resembles a piece of paper with a jagged line through it (a "broken page" icon.) If you see this, click it; it should turn blue and this signifies that Compatibility Mode is active. See the below image for an example or follow these instructions.
To determine which version of Internet Explorer you are using, look under the main menu for Internet Explorer’s “Help” tab. You will find an option called “About Internet Explorer”. Click on that, and you will see the version of IE you are using.